Frequently Asked Questions
What is the process to get started?
To post loads and projects all you need is to register as a user. To become a carrier you will need to have atleast 6 months of MC authority, atleast 1 inspection, W-9, insurance and good driving record. After you register as a user you will be able to complete your profile to become a carrier.
What equipment can I post?
All equipment must be 10 years or newer and kept in excellent condition. You may post sprinter vans, box trucks, dry vans, reefers and flatbeds. Any special equipment may be posted as long as it's for hauling loads.
Is it possible to cancel a load?
Contact us and the service provider right away, fees may apply.
How does the billing process work?
To secure a carrier we require a shipper to pay for the service. Transparency will hold the funds until receiving confirmation of the delivery. It is completely free to list your trucks, services, loads and projects. Transparency only charges a 10% fee for every completed load or project.
What if there is missing or damaged cargo?
If there is something missing or damaged from your shipment please contact us right away. Payout to the carrier will be held until the problem is settled or resolved. Transparency will help members in any claim situation.
In need of further assistance?
Do you need help finding the information you are searching for? Don't hesitate to start a conversation with us.
Hours
Mon - Fri
8:00 am — 8:00 pm
Sat
Closed
Sun
8:00 am — 6:00 pm
Contact
Email
[email protected]
Phone
(772) 324-1407